Privacy Policy

Introduction: Protecting your privacy and the confidentiality of your personal information is extremely important to us. This Privacy Policy explains how Brisbane Gold Brokers (referred to as “we”, “us”, or “our”) collects, uses, discloses, and protects your personal information. We adhere to the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) and other applicable laws. By using our website or services, you agree to the terms of this Privacy Policy. This website is owned and operated by Brisbane Gold Brokers ABN 86 162 178 341.

What Personal Information We Collect: We may collect various types of personal information from you when you interact with us, including but not limited to:

• Identity and Contact Data: Your name, date of birth, contact number, email address, residential or postal address, and other contact details.
• Account Information: Username, password, and any identifiers (e.g. customer number or account ID) associated with your account registration.
• Verification Documents: Forms of identification such as driver’s licence or passport, which may be required for identity verification and compliance with anti-money laundering laws.
• Transaction Information: Records of products or services you purchase, order history, payment details (note: we use secure payment processors and do not store full credit card information on our servers), and delivery address for orders.
• Marketing Preferences: Your preferences for receiving marketing or newsletter communications (if you subscribe or opt-in to these updates).
• Website Usage Data: Information about how you use our website, such as IP address, browser type, pages visited, and other analytics data collected via cookies or similar tracking technologies.
• Other Information You Provide: Any other personal information you voluntarily provide to us (for example, information you enter in forms, surveys, or when contacting customer support).

How We Collect Personal Information: We collect personal information in several ways:

• Directly from You: Most information is collected directly from you. For instance, when you create an account, place an order, fill out forms on our site, subscribe to our newsletter, or contact us with inquiries, you provide us with personal data.
• Through Your Use of Our Website: When you use our website, we automatically collect certain technical information and usage data via cookies and analytics tools. This may include your IP address, browser type, and browsing behaviour on our site. (See “Cookies and Analytics” below for more details.)
• Third-Party Sources: In some cases, we may obtain information about you from third parties. For example, if we need to verify your identity for compliance purposes, we might use trusted verification services or publicly available records. We may also receive updated delivery or contact information from our shipping partners or payment processors.

Why We Collect Your Personal Information (Purposes of Use): We collect and use your personal information for legitimate business purposes and as required or permitted by law. These purposes include:

• Providing and Managing Services: To create and manage your user account, process your orders and transactions, facilitate payments, deliver products or services to you, and carry out any requests or transactions you have initiated.
• Customer Service and Communication: To communicate with you about your account or orders (e.g. sending order confirmations, shipping notifications), respond to your inquiries, provide technical support, and send important administrative or service-related messages.
• Marketing and Newsletters: To inform you about our products, services, promotions, industry news or upcoming events that may interest you. We will only send you marketing communications if you have consented to receive them or if you would reasonably expect to receive such communications. You can opt out of marketing messages at any time (see “Your Rights & Choices” below).
• Legal Compliance: To comply with our legal and regulatory obligations. For example, we are required under the Anti‑Money Laundering and Counter-Terrorism Financing Act 2006 to verify the identity of our customers for certain transactions. We may also use your information to meet other obligations such as tax record-keeping or reporting to government authorities when required by law.
• Fraud Prevention and Security: To detect and prevent fraud, unauthorised transactions, security breaches, or other illegal activities, and to ensure the safety and integrity of our website and services.
• Improvement of Services: To analyse and improve our website, products, and services. For instance, we may use aggregated usage data and feedback to understand user behaviour and preferences in order to enhance user experience and website functionality.
• Other Purposes: If we collect your personal information for a specific purpose (such as a survey or competition), we will use it only for that purpose or a related purpose that would be reasonably expected, unless we obtain your consent for other uses.

Cookies and Analytics: Our website uses “cookies” and similar tracking technologies to provide and improve our services. Cookies are small text files placed on your device that allow us to recognise your browser and remember certain information.

• Essential Cookies: Some cookies are necessary for our site to function properly – for example, keeping you logged in during your session or remembering items in your shopping cart.
• Preferences Cookies: We may use cookies to remember your preferences (such as your preferred language or region) to personalise your experience.
• Analytics Cookies: We use third-party analytics services such as Google Analytics to collect anonymous information about how users interact with our site. This data helps us understand website traffic and usage patterns so we can improve functionality and content. The information collected (e.g. pages visited, time spent, referring sites) does not identify you personally, and we do not combine analytics data with other personally identifiable information.
• Advertising and Marketing Cookies: (If applicable) We may use cookies or pixels to support advertising campaigns or email marketing. For instance, if we ever run online advertisements or remarketing, cookies may be used to track the effectiveness of those ads or to show you relevant products based on your browsing history. We will not target you with marketing if you have opted out of such communications.

You can control or delete cookies through your browser settings. Most browsers allow you to refuse new cookies or delete existing ones. However, please note that blocking certain cookies may affect the functionality of our website; for example, you might not be able to use the shopping cart or login features if cookies are disabled. By continuing to use our site without disabling cookies, you consent to our use of cookies as described above.

Disclosure of Personal Information: We value your privacy and will not sell your personal information to third parties. However, we may disclose or share your personal information in the following circumstances, when necessary for our operations or as required by law:

• With Service Providers (Third-Party Partners): We employ trusted third-party companies and individuals to perform functions on our behalf. This includes payment processing companies, fraud detection services, identity verification providers, shipping/courier services, email and IT service providers, web analytics providers (such as Google), and other business partners. These parties are given access to the personal information needed to perform their specific services, and we require them to handle your information securely and in compliance with applicable privacy laws.
• Within Our Corporate Group: If Brisbane Gold Brokers is part of a group of related companies, we may share your information with our related entities for data storage, customer management, or to offer you integrated services across our group. Any such sharing will be consistent with this Privacy Policy and for the purposes described herein.
• Legal Obligations and Protection: We may disclose your information if required by law, regulation, or legal process (for example, in response to a subpoena, court order, or government demand). We may also disclose information when necessary to investigate or report suspected illegal activity, fraud, or security issues, or to enforce our terms and conditions or protect the rights, property, or safety of our company, our customers, or others.
• Business Transfers: In the event of a merger, acquisition, sale of business assets or other business transition involving our company, customer information (including personal data) may be transferred as part of the transaction. We will ensure the recipient of the information agrees to protect your personal data in a manner consistent with this policy.
• With Your Consent: We will share your personal information with other parties if you have given us your explicit consent to do so, or as otherwise allowed under the Privacy Act.

Some of our service providers or affiliates may be located overseas or use cloud storage facilities in other countries. This means your personal information could be held or processed on servers outside Australia (for example, our cloud hosting or analytics data may be stored in the United States or other jurisdictions). When we transfer information overseas, we will take reasonable steps to ensure the recipient protects your information in accordance with Australian privacy standards and this policy. We will not disclose your personal information to any overseas entity unless: (a) they are subject to laws or binding schemes similar to the Australian Privacy Principles, (b) we have your consent, or (c) otherwise required or permitted by law.

Data Security: We take the security of your personal information seriously. We have implemented a range of physical, electronic, and procedural safeguards to protect your data from misuse, interference, loss, and unauthorised access, modification or disclosure. These measures include secure servers, encryption of sensitive financial information, firewalls, regular security audits, and restricted internal access to personal data on a need-to-know basis. Our staff are trained to handle personal information confidentially and with care. Despite our best efforts, no method of transmission over the Internet or electronic storage is 100% secure, so we cannot guarantee absolute security; however, we strive to use commercially acceptable means to protect your personal data.

Data Retention: We will retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, or as required by law or regulation. For example, if you have an account with us, we will keep your information for as long as your account is active or as needed to provide you with services. In addition, certain transaction records and identity verification details must be kept for minimum periods to comply with financial reporting and anti-money laundering regulations (these laws may require us to retain records for a number of years). After such time, and once your personal information is no longer needed for the purpose for which it was collected, we will take reasonable steps to destroy or de-identify (anonymise) the information.

Your Rights & Choices: Under Australian privacy law, you have rights in relation to your personal information that we hold.

• Accessing Your Information: You have the right to request access to the personal information we hold about you. Upon request, and after verifying your identity, we will provide you with access to your information, usually within a reasonable time (generally within 30 days). We will let you know if any fees apply (in most cases, we do not charge for a basic request). In certain circumstances, we may refuse access as permitted by law – for example, if granting access would unreasonably impact someone else’s privacy or if we are prevented by law from doing so. If we refuse your request, we will provide you with written reasons and inform you of available complaint mechanisms.
• Correcting Your Information: We take reasonable steps to ensure the personal information we hold is accurate, up-to-date, and complete. If you believe any of your information is incorrect or incomplete, you have the right to request that we correct it. Simply contact us with the details that need updating, and we will promptly correct any information that is inaccurate. If we have disclosed that information to any third parties (for instance, a mailing service), you may ask us to notify them of the correction as well.
• Deleting Your Information: You may request that we delete the personal information we hold about you. Wherever possible, we will honour such requests; however, please note that we may be legally required to retain certain information for a period of time (for example, transaction records required for audit or compliance with Australian Anti-Money Laundering regulations). If we are not obligated to retain it, and it is feasible to delete or anonymise the data, we will do so upon your request.
• Marketing Communications Opt-Out: If you have subscribed to our newsletters or marketing emails, you can opt out at any time. To stop receiving promotional communications, click the “unsubscribe” link in any of our marketing emails or contact us directly with your request. Once you opt out, we will remove you from our marketing distribution list. (Please note that even if you opt out of marketing messages, we may still send you essential service or transaction-related communications, such as order confirmations or important notices about your account.)

Links to Other Websites: Our website may contain links to third-party websites or services that are not owned or controlled by Brisbane Gold Brokers. Please be aware that we are not responsible for the privacy practices of external sites. We encourage you to read the privacy policies of any third-party websites you visit via links from our site. This Privacy Policy applies solely to personal information collected by our own website and services.

Updates to This Privacy Policy: This Privacy Policy may be updated from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post any revised Privacy Policy on our website with an updated effective date. We encourage you to review this page periodically to stay informed about how we are protecting your information. Your continued use of our website or services after any changes to this Privacy Policy constitutes acceptance of the updated policy.

Contact Us & Privacy Queries/Complaints: Your privacy is important to us. If you have any questions, concerns, or complaints about this Privacy Policy or how we handle your personal information, please contact us using the details below. You may also use these contact details to request access to or correction of your personal information, or to opt out of marketing communications.

• Email: info@brisbanegoldbrokers.com.au
• Telephone: 1300 88 79 02
• Postal Address: 401/180 Queen Street, Brisbane QLD 4000

We will endeavour to respond to your inquiry or complaint within a reasonable timeframe (typically within 30 days). If you make a complaint, we will investigate the issue and work with you to address your concerns.

Thank you for taking the time to read our Privacy Policy. We value your trust and will always strive to protect your personal information.